Play OTI Bingo with friends online! Mark off items on your 5x5 bingo board as you spot them, and race to complete a line.
Validate CD fees match the Quote fees
A completed COA (detailed
detailed
detailed)
Use the proper ticket status all day
Successfully calm down an upset customer
De-escalate a customer concern
Share a best practice with a teammate
Implement a coaching behavior my manager was looking for
Provide peer support (OOO Queue)
Have so many browser tabs open that I can no longer see the icons
Clear overdue tickets
★
Accidentally speak while muted on a call
Type a polite response while your internal monologue is screaming
Start talking while on mute (or caught someone else)
Collaborate with a different department to help project
Answer a question in the team chat before a manager
Successfully got a response from a client who hadn't replied
Receive a positive shout-out in a client email
Wrote a ticket update so thorough that no one had questions
Finish a cup of caffeine and immediately wondering if it’s too soon for another one
A pet makes an appearance during a video call
Pet walked in your video (or someone else's)
Clear all overdue tickets by the end of the day