'Have you tried turning it off and on again?'
Hold music is terrible
Transferred to wrong department
'Your call is important to us'
Asked to repeat the problem
Password reset required
Remote access session
'Let me check with my supervisor'
Case number assigned
Automated menu maze
Connection drops mid-call
'Is there anything else I can help with?'
★
Scripted troubleshooting steps
Wait time exceeds estimate
Background noise from call center
'I understand your frustration'
Email confirmation promised
Asked for serial number
Solution was obvious
Escalated to tier 2
Survey request at the end
'Let me put you on a brief hold'
Problem not actually fixed
Callback never happens
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